Returns & Exchanges
At Pearls of the Orient Online, we want you to be completely satisfied with your purchase. If your new jewelry or fashion piece isn't quite right, we offer a seamless 30-day return policy for all items in their original, unworn condition.
Initiate Your Request
Log into your account portal or contact our customer care team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Carefully place the item in its original silk pouch and branded box, ensuring all security tags remain attached and the product is securely cushioned for transit.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location, keeping a copy of your tracking receipt for peace of mind.
Receive Your Refund
Once our quality assurance team inspects the returned item, we will process your full refund or exchange within 5 to 7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing